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Free Returns

Returns are FREE at Getzs.com (if you live in the lower 48 states) so shop with confidence. To take advantage of our free returns you MUST use the prepaid UPS or FedEx return shipping label included with your order. If you didn't receive a label please select Return Shipping Label to the left and fill out the form to request a new return shipping label.

Please note the following exclusions:

  • • Packages shipping from Alaska or Hawaii will have $15.00 deducted from refund amount.
  • • Unfortunately, packages shipping from an APO/FPO box, Guam, Puerto Rico or outside the United States must use an alternative shipping method.

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How do I return merchandise?

Returns are easy at Getzs.com. Please follow the steps below to return merchandise to Getzs.com:

Step 1: Please review our return policy below:

Returns are subject to the following criteria (Any return that does not meet the following criteria will be refused and returned to sender at their expense):

  • • Merchandise must be in new, unused, unaltered condition with the tags attached.
  • • Merchandise with odors or pet hair will be refused.
  • • Footwear must be returned in original shoe box. Please do not use shoe box for shipping.
  • • Merchandise must be postmarked within 90 days of delivery.

Step 2: Complete return form and send new, unused, unaltered merchandise to Getzs.com.

Enclosed in the original package is a return form. Please fill out the return form completely and enclose it with your new, unused, unaltered merchandise in a secure package. For your convenience, we have included with your order a FREE prepaid UPS/FedEx shipping label. Please attach the prepaid UPS/FedEx shipping label to secure package. Packages shipping from Alaska or Hawaii will have $15.00 deducted from refund amount. Unfortunately, packages shipping from an APO/FPO box, Guam, Puerto Rico or outside the United States must use an alternative shipping method.

If you are shipping from an APO/FPO box, Guam, Puerto Rico, outside the United States or would prefer to use your own shipping method, we recommend using an insured traceable shipping method. Getzs.com is not responsible for lost or damaged packages.

Ship package to:

Getzs.com Returns
218 S. Front Street
Marquette, MI 49855

Step 3: Drop off your package at a UPS or FedEx drop off location. Click below to find your nearest UPS or FedEx drop off location.

Find my nearest FedEx drop off.

Find my nearest UPS drop off.

If you have misplaced the return form or did not receive a return form, click here to print another (available in PDF format).

If you have misplaced the UPS/FedEx prepaid shipping label enclosed with your package or did not receive a UPS/FedEx prepaid shipping label, please click here.

If you have further questions or concerns please give us a call at 1.800.746.7438 or email us at returns@getzs.com and we will be glad to assist you.

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How much will I be refunded?

Upon acceptance of return, a refund will be issued to the credit/debit card used in the original purchase. The refund amount will reflect the full purchase price of the item(s) including any applicable sales tax and less any discounts applied and/or prepaid shipping label (Alaska/Hawaii), if used. Please note shipping charges are not refundable. Packages shipping from Alaska or Hawaii will have $15.00 deducted from refund amount.

Please allow up to 14 business days for the refund transaction to reflect on your credit/debit card statement.

You may also choose to have the refund issued in the form of store credit. Store credit refunds will be in the form of a gift certificate and will be emailed to the email address listed on return form, once the item(s) are accepted by Getzs.com.

If you have further questions or concerns please give us a call at 1.800.746.7438 or email us at returns@getzs.com and we will be glad to assist you.

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How do I exchange an item?

You cannot exchange items at Getzs.com, instead we have a "Return, Refund and Reorder" process; simply return your unwanted item(s) back to Getzs.com for refund to credit/debit card or store credit and reorder at Getzs.com. This process gets the correct items to you faster.

If you have further questions or concerns please give us a call at 1.800.746.7438 or email us at returns@getzs.com and we will be glad to assist you.

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What if I received defective merchandise?

If you received defective merchandise please call us immediately at 1.800.746.7438.

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What if I received the wrong merchandise?

If a mistake has occurred please call us immediately at 1.800.746.7438.

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