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Returns Help and Information
*Please carefully review the contents of this page, as our return policy has changed as of March 1, 2013.
download form  Step 1: Download and print our return form.
If you have misplaced the return form or did not receive a return form, click here to print another (available in PDF format).
review policy Step 2: Review our return policy.

Merchandise must be in new, unused, and unaltered condition with tags attached.
Merchandise with odors or pet hair will be charged a cleaning fee at our discretion.
Footwear must be returned in its original box in the condition you received it. Do not use the footwear box itself for shipping or a $10 fee will be deducted from the refund amount.
Merchandise must be postmarked within 90 days of delivery.

package items and form Step 3: Complete return form.
Enclosed in the original package is a return form. Please fill out the return form completely and enclose it with your new, unused, unaltered merchandise in a secure package. Attach the enclosed prepaid shipping label to secure package.

If you need a return shipping label, you may request one by clicking here.
send package Step 4: Drop off your package the nearest drop off location.
Find my nearest FedEx drop off   Find my nearest UPS drop off.

Drop off your package with the carrier shown on your shipping label. The cost of the prepaid shipping label is $8, which will be deducted from refund amount.
refund money How much will I be refunded?
Refunds will be issued to the credit or debit card used in the original purchase. The amount refunded will reflect returned items plus any tax paid, less $8.00 for use of our prepaid shipping label. Original shipping charges are non refundable..

Please allow up to 7 days for a refunds to be reflected on your card statement. You may also choose to have the refund issued in the form of a Getzs gift code. Gift codes will be emailed to the address listed on the return form.
no exchanges How can I exchange and item?
We can exchange or replace your merchandise through our return, refund, re-order process. Simply return your unwanted items for refund, and re-order the correct item(s).
wrong merchandise What if I received defective incorrect merchandise?
If you received defective merchandise or if a mistake has been made, please call us immediately at 1.800.746.7438 or email us at

If you have further questions or concerns please give us a call at 1.800.746.7438 or email us at and we will be glad to assist you.