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Online Returns Help

If you would like to go through the return process with one of our customer service representatives, feel free to call us at 1 (800) 746.7438 during our office hours. Returns may only be processed Monday-Friday 9:00 a.m. until 6:00 pm and on Saturdays from 10:00 a.m. until 5:00 p.m. If you would like to place an order, you may do so online at www.getzs.com or over the phone at 1 (800) 746.7438 24/7!

Download and print our return form.

If you have misplaced the return form or did not receive a return form, click here to print another (available in PDF format).


How do I get a return shipping label?

If you have misplaced the UPS/FedEx prepaid shipping label enclosed with your package or did not receive a UPS/FedEx prepaid shipping label, please click here to request one or give us a call at 1.800.746.7438 and we will be glad to assist you.

Unfortunately, addresses originating from APO/FPO, Puerto Rice, & Guam will not receive a UPS or FedEx return service label, and said customers are responsible for any and all shipping costs associated with returning merchandise to Getzs.com using an alternative method.


Review our return policy.

RETURN POLICY: Merchandise must be in new, unused, and unaltered condition with tags attached. Merchandise with odors or pet hair will be charged a cleaning fee at our discretion. Footwear must be returned in its original box in the condition you received it. Do not use the footwear box itself for shipping or a $10 fee will be deducted from the refund amount. Merchandise must be postmarked within 90 days of delivery.


Complete Return Form

Enclosed in the original package is a return form. Please fill out the return form completely and enclose it with your new, unused, unaltered merchandise in a secure package. Attach the enclosed prepaid shipping label to secure package.

If you need a return shipping label, you may request one by clicking here.


Drop off your package at the nearest drop off location.

Find my nearest FedEx drop off     OR     Find my nearest UPS drop off.

Drop off your package with the carrier shown on your shipping label. The cost of the prepaid shipping label is $8, which will be deducted from refund amount.


How much will I be refunded?

The amount refunded will reflect returned items plus any tax paid, less $8.00 for use of our prepaid shipping label. Original shipping charges are non refundable. Refunds will be issued to the credit or debit card used in the original purchase.

Alaska & Hawaii residents will be deducted $14 from their initial order if UPS or FedEx return service label is used.


How can I exchange and item?

We are unable to make even exchanges, HOWEVER, we can replace your merchandise with our "Return, Refund, Re-order" process using one of these two ways:

Option 1: Simply return your unwanted item(s) for a refund, using the process explained above, and re-order your desired item(s) so that we can get them on the way to you A.S.A.P!

Option 2: Send your item(s) back to us for an online credit. Once the credit has been issued, a new order may be placed for the correct item(s). Online credits will be issued by email in the form of an E-Gift card.


Can online purchases be returned in-store?

Yes. Online orders that are returned in-store maybe processed. The refund for the item may be given as a store credit, online store credit or a credit card refund. No cash back may be given. Our store is located at 218 South Front Street, Marquette, MI 49855.


What if I received defective or incorrect merchandise?

If you received defective merchandise or if a mistake has been made, please call us immediately at 1.800.746.7438 or email us at customerservice@getzs.com

Need Assistance Now?


Call Anytime
 1-800-746-7438
 customerservice@getzs.com